Return Policy

Effective Date: 01/07/2026

Thank you for shopping at [NEITHER] ("we," "our," or "us"). We want to ensure your complete satisfaction with your purchase. If you are not entirely satisfied with your purchase, we're here to help.

Return Window:

You have 10 days from the date of delivery to initiate a return.

Eligibility:

To be eligible for a return, your item must be in the same condition as when you received it. It must be unworn, unwashed, and in the original packaging with all tags attached.

Excluded Items:

Certain items, such as underwear, swimwear, and accessories (e.g., earrings), are non-returnable due to hygiene and safety reasons. Additionally, final sale items are not eligible for return.

Return Process:

Contact our customer service team info.neither@gmail.com within the 10-day return window to initiate the return process.
Our team will guide you through the return procedure, including providing you with a return shipping address.
Please securely package the item and ship it to the provided address. You are responsible for return shipping costs.

Refund:

Once we receive your returned item and inspect it, we will notify you regarding the status of your return. If the return is approved, we will initiate a refund to your original payment method. Please allow [48 hours] for the refund to be processed.